FREQUENTLY ASKED QUESTIONS

Q: What does the STONEGUARD ® insurance policy cover?

A: It provides ‘All Risks’ cover and examples of this are: Vandalism, Subsidence, Falling Trees, Storm Damage, Theft, and Graffiti. Public liability cover is also provided. Find out more about the cover for our Headstone insurance and memorial stone insurance.

Q: Do I have to pay the first amount of a claim?

A: No. There is no excess on the StoneGuard policy.

Q: Can the policy be transferred to another member of the family?

A: Yes.

Q: Do claims affect the premium?

A: Not unless you make more than 5 claims in any 5 year period.

Q: How long do memorial insurance quotations take?

A: Quotations over the phone take less than 5 minutes. If you submit a quotation request, we will call you back as soon as possible.

Q: How quickly can insurance cover for a headstone be arranged?

A: Immediately over the phone or when we receive your application by post.

Q: What payment methods do you accept?

A: We accept debit cards without additional charge. Credit cards are accepted without additional charge, however, we can only accept payments for sums up to £100 by this method. Cheques and postal orders are accepted and should be made payable to Bridge Insurance Brokers Ltd.

Q: Do you inspect the memorial headstones?

A: No but we may ask for a photograph of a damaged memorial headstone if a claim exceeds £300.

Q: Can we use any memorial mason?

A: Yes but in the event of a claim, we would prefer you to use the mason who supplied the stone.

Q: How much should I insure my memorial headstone for?

A: The replacement cost at today's prices including VAT. If you do not know this amount, please contact your local memorial mason. To find your local memorial mason please click here.

Q: Who is the insurer?

A: Royal & Sun Alliance Insurance Plc (RSA)

Q: Will I receive my documentation quickly?

A: Yes. All documentation is carefully issued by us and will include your schedule/certificate.

Q: What if I move or need to change the contact of my policy?

A: Please contact us immediately on 0500 820 420 to amend your policy or contact details.